Mace is the first Contact Center and Business Process Outsourcing (BPO) Company in Qatar.

We provide high quality, value added Contact Center Services (CCS) and Business Process Outsourcing Services (BPOS) to our customers with help of best-in-class contact center infrastructure and best business practices. 

We commit the satisfaction that comes from working with a technologically sound business partner. We are committed to continually investing in our people, processes, infrastructure and facilities. Our objective is to provide our clients with the highest levels of performance. We are committed to building scalable and repeatable business solutions that ensure our customer’s success.
 

MACE has strategically tied with CEM Business Solutions to provide us with techno functional expertise.

CEM is a business consulting and technology deployment firm with accreditations and certifications.
CEM Business Solutions has the ability to provide Enterprise with Consulting and Implementation Services that meets the business needs in addressing critical issues and providing global solutions using unique methodologies and best Business Practices.
 

• Have high standards and ethics,
• Innovate to reduce customer costs,
• Utilizing local resources and
• Contribute to socio-economic growth.
   

• To provide world class trainings for corporate and individual on soft skills and AutoCAD courses.
• To add value to client businesses through Process and Technology improvement.
• To build long-term multi-level relationships with our clients by enabling them to enhance customer relationships, acquire new customers, reduce cost and maximize the profitability.
   

Improve the quality through best business practices and effective deployment of TMT (Technology, Media & Telecommunication) concept.

Using technology and telecommunications and effectively applying it to existing media applications can deliver a much more cohesive and collective effort towards customer relationship management and customer acquisition management. TMT theory is used in multiple fields like human resource management and technology integrating customer centric pull based systems to achieve organizational growth and customer satisfaction.
 

We have a team of professionals with International experience in Banking, Call centres, HR, Administrative Management and also Senior Faculties for our training divisions.

"The only thing that can keep you going everyday is the knowledge that your job could be arbitrarily reassigned to someone else"
 

What are the Advantages of Outsourcing to Mace?  

• Process expertise on customer relationship management.

• Service Level Agreements ensuring quality service.

• MIS reporting.

• Scalability to handle sudden increases in volume of calls.

• State of the art technology.

• State of the art back up and redundancy.

• Client confidentiality.

• Strategic planning expertise, which helps you reach your goals faster.

• Real time 24/7 Email, Chat and Web support for clients.

• No investments required as we build client specific functional modules.

• No wastage of management time on HR, Operational, IT and Service quality issues.

• Helping you keep operating costs low and profits high.

• Focus on core business activities.

• The edge that no competitor in Qatar has.

• Better service - more customers

What would a Contact Center Require? 

• Holistic Management

• Line Management

• IT infrastructure

• Physical infrastructure

• CRM software

• ACD

• IVR

• Backup & Redundancy

• Security, Compliance and Audits

• Training

• Customer Service Representatives

What and why training?

• Training is the systematic development of attitude, knowledge and skill pattern required by a person to perform a given task or job adequately.

• Increase efficiency in process resulting in financial gain

• Increase capacity to adopt new technology and method

• Increased innovation in strategy and product.

• Improve the performance of employee.